A quick update... stock quantities have been updated to include Groundspeak and trackable stock that arrived last week (which is already selling very quickly!!)
For those awaiting geocoin backorders they are in transit and will hopefully be out to you next week.
A new shipment of Firetacks is a couple of weeks away, as are our Aussie Track-a-bears. Our camo tape is ordered and waiting for our supplier to get stock in.
I've also caught up on all our contact requests... so please feel free to drop me an email with any issues or queries! :)
Enjoy the weekend ahead.. with lots of caching (hopefully!!)
Zoe
Thursday, October 29, 2009
Tuesday, October 20, 2009
Groundspeak backorders due in tomorrow!
Firstly I want to give a big thank you to our patient and valued customers; we've experienced some unexpected delays with backorders this month, which meant that for some of our customers backorders have stretched beyond the 3 week mark. We were also overwhelmed with contact requests which meant that we couldn't get back to everyone within 24hours as we normally do. (Moral of the story... don't go on holidays! hehe, just kidding)
We do apologise for this, we had so many orders come through the last two months that it messed with our stock levels... we've now got everything back under control, so you can expect approx. 2 weeks delay on backorder items, and 3 weeks on special order items (or less) depending on where we are with our ordering cycle!
We will also make sure in future that we provide updates to our customers if items are delayed longer than this.
Now for the good news! Groundspeak orders are due to be delivered to us tomorrow. Hence we will be working hard to have everyones backorders posted out by Friday.
All other backorders are now in transit to us and only approx. 1 week away (hopefully less) as we've ordered expediated shipping on all products.
You may have noticed that our track-a-bears have sold out... don't worry we're having more manufactured, with an expected lead time of 4 weeks (it takes longer when we have to have things made).
Our geocoin suppliers have a lot of coins on backorder, so if you are after geocoins in particular please check back in a month... as we will have some new and exciting coins for you. On their way are the trackable travellers, i.e. travel turtles, pirates, ignots as well as geocaching pins, and as I said before our stocked range of Groundspeak merchandise.
As always please feel free to contact us. We look forward to hearing from you!
Zoe
We do apologise for this, we had so many orders come through the last two months that it messed with our stock levels... we've now got everything back under control, so you can expect approx. 2 weeks delay on backorder items, and 3 weeks on special order items (or less) depending on where we are with our ordering cycle!
We will also make sure in future that we provide updates to our customers if items are delayed longer than this.
Now for the good news! Groundspeak orders are due to be delivered to us tomorrow. Hence we will be working hard to have everyones backorders posted out by Friday.
All other backorders are now in transit to us and only approx. 1 week away (hopefully less) as we've ordered expediated shipping on all products.
You may have noticed that our track-a-bears have sold out... don't worry we're having more manufactured, with an expected lead time of 4 weeks (it takes longer when we have to have things made).
Our geocoin suppliers have a lot of coins on backorder, so if you are after geocoins in particular please check back in a month... as we will have some new and exciting coins for you. On their way are the trackable travellers, i.e. travel turtles, pirates, ignots as well as geocaching pins, and as I said before our stocked range of Groundspeak merchandise.
As always please feel free to contact us. We look forward to hearing from you!
Zoe
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