Groundspeak backorders due in tomorrow!

Firstly I want to give a big thank you to our patient and valued customers; we've experienced some unexpected delays with backorders this month, which meant that for some of our customers backorders have stretched beyond the 3 week mark. We were also overwhelmed with contact requests which meant that we couldn't get back to everyone within 24hours as we normally do. (Moral of the story... don't go on holidays! hehe, just kidding)

We do apologise for this, we had so many orders come through the last two months that it messed with our stock levels... we've now got everything back under control, so you can expect approx. 2 weeks delay on backorder items, and 3 weeks on special order items (or less) depending on where we are with our ordering cycle!

We will also make sure in future that we provide updates to our customers if items are delayed longer than this.

Now for the good news! Groundspeak orders are due to be delivered to us tomorrow. Hence we will be working hard to have everyones backorders posted out by Friday.

All other backorders are now in transit to us and only approx. 1 week away (hopefully less) as we've ordered expediated shipping on all products.

You may have noticed that our track-a-bears have sold out... don't worry we're having more manufactured, with an expected lead time of 4 weeks (it takes longer when we have to have things made).

Our geocoin suppliers have a lot of coins on backorder, so if you are after geocoins in particular please check back in a month... as we will have some new and exciting coins for you. On their way are the trackable travellers, i.e. travel turtles, pirates, ignots as well as geocaching pins, and as I said before our stocked range of Groundspeak merchandise.

As always please feel free to contact us. We look forward to hearing from you!

Zoe